Main Activities for all Apprenticeships:
Undertake the apprenticeship training including Business Administration Level 3 Certificate, Functional Skills in maths, English & ICT and Technical Certificate
To receive appropriate training so that on the completion of your apprenticeship you will be able to:
- Carry out general administrative tasks, such as photocopying, processing mail, scanning documents, maintaining filing systems, stocks of stationery and updating office records
- Use Microsoft applications such as Outlook (including the maintaining of calendar appointments/diary management), Word, Excel and other bespoke software relevant to the service area you work in
- Answer the telephone and liaise with staff, clients, other agencies and members of the public to assist in the delivery and provision of services
- Accurately input and process data from databases and spreadsheets, including the raising and processing of purchase orders
- Assist with meetings, where applicable, making arrangements for the meeting to take place, taking minutes and distributing accurate records of meetings
- Support and attend community events related to Community Services, Policy and Performance
- Undertake such activities as may be decided by the Council or the relevant manager commensurate with the level and work content of the post
- Support and in some case lead with specific project work/delivery under direction from team leads
- Assist the Community Development Officer in the regular reporting of Cabinet Grants scheme, including assistance with application and and official notification process
- Undertake research on behalf of the Community Development Officer as required
Once completed the apprenticeship, there is the potential to progress into full-time employment, subject to business needs.
Every new starter at Mid Sussex District Council is given a full induction to help familiarise them with the organisation and the working environment.
Apprentices will be provided with a package of training which includes relevant ICT skills, customer service skills, health and safety and equalities training, and preparing for job applications and interviews.
You will be assigned a supervisor who is an experienced member of staff and who will support you throughout the apprenticeship to learn job-specific skills. They will discuss any individual training needs you may have, and these will be provided as far as possible.
£6.00 per hour if aged 18 years and under.
£9.00 per hour if aged over 20 and over, following National Government minimum guidelines.
- Interest in local government and knowledge of local authority functions
- Ability to research, interpret and convey complex information and processes using appropriate data sources with regard to national legislation
- Good numerical skills to analyse statistical information
- Good written and oral communication skills
- Good interpersonal skills
- Knowledge and/or experience of using MS Office and the internet
- Previous employment in customer service-related role
- Confidence to speak on the phone and respond to members of the public and internal customers
- Ability to check for accuracy and give attention to detail
- Ability to think creatively with regard to problem solving
- Ability to prioritise workload
- Good organisational skills, able to organise self to work to deadlines and meet service standards
- Interest in the environment and sustainability issues
- Interest in local community
- Understanding that you will be working in a customer focussed service
- Knowledge of social media
- Focused on learning and making a difference to the public
- Willing to work flexibly and supportively within a team and on own initiative
- Ability to remain calm under pressure
- Attention to detail
- Smart appearance and professional manner
- Desire to work in the Community and to support people
- GCSE’s (or equivalent) in maths and English
- Business administrator Level 3 Apprenticeship Standard
Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.
The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.
The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.