Howden Joinery Limited

Apprentice Business Developer - Customer Service - Intermediate (Level 2)

Howden Joinery Limited (Employer)

Staff Select Ltd (Training Provider)

Annual wage £15,000.00
40.0 hours per week Monday to Friday 8am - 5pm
15 months (duration)
20 December 2021(start date)
Customer service practitioner (apprenticeship standard)
13 December 2021 (application closing date)
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Job Description

As an Apprentice Business Developer you will learn and develop the skills, knowledge and behaviours to establish relationships with new and existing customers, using telephone sales techniques to generate business and encourage new leads. You will also offer administration support to the depot and provide excellent customer service.


What will the apprentice be doing?

Use creative marketing materials to promote Howdens products, depot events and sales periods to new and existing customers

Keep in touch with both depots lead banks regularly via the telephone and using our customer engagement messaging tool

Develop long term collaborative relationships with customers

Proactively gain new accounts, repeat business, and generate qualified leads for the team through outgoing sales calls

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner - Level 2
  • Training at your workplace and at the Howdens training centre
  • Regular face to face and remote visits from external training provider

What is the expected career progression after this apprenticeship?

There are vast opportunities for progression within a Howdens depot or wider business, including Sales and Management positions

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Initiative

Qualifications Required

GCSE or equivalent English (Grade 4 or D) Desired
GCSE or equivalent Maths (Grade 4 or D) Desired
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