What will the apprentice be doing?
Ensure that all Depot administration is processed and completed accurately, efficiently and in the timescale required to support the team
Deal with both telephone and face to face enquiries from customers in a courteous, professional, and knowledgeable way
Other duties will include invoicing customers, stock reconciliation, filing, mailing promotional material, reconciling petty cash, data entry and reporting
Provide potential and existing customers with the highest level of customer service
What training will the apprentice take and what qualification will the apprentice get at the end?
- Customer Service Practitioner - Level 2 apprenticeship
- Regular face to face and remote visits from external training provider
- Training provided by in house learning & development team
- Access to Howdens Academy Learning System
- Training provided at depot and Howdens training centre
What is the expected career progression after this apprenticeship?
Possibilities for progression include Business Admin, Business Developer or Counter Sales roles, plus opportunities for sales, design and management roles
Skills RequiredCommunication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Patience
Qualifications RequiredGCSE or equivalent English (Grade 4 or D) Desired
GCSE or equivalent Maths (Grade 4 or D) Desired