The role will involve effective communication and excellent customer service with both internal and external customers.
Duties will include:
- Send out job vacancies by email to the Job Centres and other outside agencies at least once a week to update them on our current vacancies
- Work with curriculum to arrange speaking to groups of students to explain how Apprenticeships work and that it could be a career pathway for them
- Advertising the current vacancies on the college notice boards actively use and update the candidate list
- Check and follow up all Apprenticeship applicants who registered their interest on the Enrola College website and to monitor and follow up all enquiries in the generic Apprenticeship mailbox and other referral sources
- Contact and invite applicants if they meet the entry criteria for initial interview and assessments using BKSB within 24hours of their application, also proactively use the information gathered from open events or careers fairs and contacting candidates
- To advertise all Apprenticeship vacancies on the HCUC website and National Apprenticeship Service website through Enrola and other job boards, in a timely manner and notifying Business Development Consultants once they are live
- Discussing prior qualifications and take copies of certificates (establishing if there are any cross overs that could cause funding issues)
- Check eligibly to work and study on the Apprenticeship programme and investigate with relevant college staff (internal candidates) to check if needed, to identify if they have ever needed additional support in school or college
- Explain the importance of the initial assessments and aim for a level 1 result before they can proceed to curriculum interview
- Book curriculum interviews with relevant curriculum staff and provide Advice and Guidance
- To maintain and update the Customer Relationship Management (CRM) system and any other internal management information systems
- To receive all incoming post, ensuring quick distribution, dealing personally with correspondence when required
- To word process correspondence and confidential material including letters, emails, reports and other items as required
- To arrange meetings, produce agendas, reserve rooms and order refreshments for such meetings
- To undertake general office duties such as photocopying, filing, file preparation and maintenance
- To receive incoming telephone calls and ensure all calls are handled efficiently and effectively
- To comply with all National Apprenticeship Services and Skills Funding Agency requirements
- To provide secretarial/administrative cover across the College at certain times including reception duties, particularly during staff holidays and other periods of absence
- To participate in enrolment duties when necessary
- To take an active part in the appraisal and mentoring process and to engage in relevant Staff Training and Development as identified
- To comply with all relevant Health & Safety Regulations and assist the College in the implementation of its own Health & Safety Policy
- To comply with and actively promote the College’s Equal Opportunities and Safeguarding policies
- To participate in and contribute to the College’s in-service and training activities
- To carry out all other duties as may be reasonably required
This role will equip the postholder with a wide range of transferable administrative skills, for working in any sector.
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
For more information please visit: https://www.gov.uk/national-minimum-wage-rates
- Minimum of 1 years’ administrative experience in a customer focused environment
- Good organisational skills
- Good working knowledge of Microsoft Office and other IT packages and systems
- Ability to maintain accurate database records
- Excellent telephone manner
- Good written and verbal communication skills
- Excellent customer service skills
- Good Literacy and numeracy skills
- Understanding of the importance of Equal Opportunities and Safeguarding in education
- Experience of working in a training environment
- Ability to communicate effectively with people at all levels in an organisation
- Ability to work under pressure
- Ability to work effectively as part of a team
- Ability to work unsupervised and use own initiative
- Willingness to work flexibly when required
GCSEs at grades C/4 or above (or equivalent) in maths and English.
Level 3 Business Administrator apprenticeship standard, which includes:
- Skills, Knowledge and Behaviours
- Level 2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)
Apprentices will be required to attend college at least 1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.
Our Account Manager, industry-trained assessor and Learning Advocate support apprentices to deliver our high-quality training programmes.
Other training will be provided by the employer as required to enable the fulfilment of the job role.