Longford Street Group Practice

Apprentice Business Administrator


Longford Street Group Practice

Training Provider:


Weekly wage £157.50
35.0 hours per week Monday 10.00am - 6.00pm with ½ an hour for lunch, Tuesday 10.00am - 6.00pm with ½ an hour for lunch, Wednesday 1.00pm - 6.00pm, Thursday - 10.00am - 6.30pm with ½ an hour for lunch and Friday 8.00am - 4.00pm with ½ an hour for lunch.
duration: 18 months
start: 9 September 2019
Intermediate(level 2)
Business and Administration (apprenticeship standard)
30 August 2019 (application closing date)
GP Medical Centre with five GP’s, two Practice Nurses, two Healthcare Assistants and a large back office team of Administrators, Secretaries and Receptionists. We also house outreach clinics for many services provided by the hospitals.


We are currently looking for an Apprentice Administrator to join our busy practice team. The role is very public facing and you will be required to have contact with patients on a daily basis. The practice works at a very fast pace but the role is very rewarding. We offer in house training on essential skills such as customer service, Fire Safety, Health and Safety, Data protection and basic life support. 

We provide blouses/shirts for you to wear as a uniform and ask that you provide your own black trousers/skirts. Holiday entitlement is 4 weeks plus statutory Bank Holidays. 

We are in an ideal position for travel from Rochdale, Bury, Middleton and beyond as we are in the center of Heywood next to the main bus terminus.

Role and Responsibilities:

The successful candidate will be required to perform general practice duties that include:

  • Issuing prescriptions
  • Processing test results and hospital letters
  • Booking/changing/cancelling appointments for patients
  • Writing letters to patients
  • Use of the GP clinical computer system
  • Answering the telephone and dealing with other Healthcare providers such as hospitals and District Nurses

You will work under direct supervision of the Reception Manager but will also be responsible to the Practice Manager and the GPs. You will be required to work as part of a team and at times, have deadlines to meet and targets to achieve.

Future Prospects

Following a successful apprenticeship, we hope to offer a permanent contract with the practice. 

Reality Check

For more information on the ANMW, please visit: https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Good verbal communication, listening skills and confidence in using the telephone
  • Able to follow instructions and to organise yourself to complete tasks fully and on time
  • Strong interpersonal skills, with a real empathy for people and a desire to help them

Qualities Required

  • Be able to conduct yourself well in different and often difficult situations, although customer service training will be given
  • Good at prioritising tasks
  • A team player

Qualifications Required

  • Good grades in GCSE’s along with a familiarity with IT
  • Common sense and dedication are the most important qualifications requested and a willingness to learn

Training Provided

  • Business Administration Level 2
  • This is a work-based qualification although some college attendance may be required for Functional Skills