Baddeley Green Surgery

Apprentice Business Administration/Reception


Baddeley Green Surgery

Training Provider:


Weekly wage £144.30
37.0 hours per week 37 hours per week, the surgery is open 8am - 6pm Monday to Friday. You will be supported to attend college each week.
duration: 18 months
start: 18 February 2020
Intermediate(level 2)
Business and Administration (apprenticeship standard)
8 January 2020 (application closing date)
Apprentice Business Administration Assistant required to assist in reception duties and day to day admin duties. This role will include face to face contact with patients.


The duties of the Business Administration Apprentice may include any or all of the items in the following list.

  • Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
  • Maintaining and monitoring the practice appointments system
  • Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Processing repeat prescriptions in accordance with practice guidelines
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Clearing and re-stocking of consulting rooms as required
  • Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
  • Ordering, re-ordering and monitoring of stationery and other supplies
  • Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter


  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.   They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

Future Prospects

There is potential for permanent employment on completion of your apprenticeship.

Skills Required

  • Good Standard of maths and English
  • Computer Literate
  • Experience in using Microsoft Office

Qualities Required

  • Must be able to understand the need for confidentiality
  • Good problem solver
  • Must be confident in speaking with the general public
  • Be smart and presentable
  • Must have good time keeping/punctuality
  • Be polite and well mannered
  • Must be pro active

Qualifications Required

  • You should have a good standard of maths & English at GCSE level or
  • currently working towards this
  • There may be a possibility to work towards functional skills qualifications as part of your apprenticeship dependant on personal circumstances

Training Provided

Intermediate apprenticeship level 2 Business Administration

Possibility to study towards maths & English functional skills alongside your apprenticeship if you have no already achieved GCSE C/4 or above. This is dependent on personal circumstances.

Apply now