Apprentice Business Administration Support - Advanced (Level 3)

Thompson & Leigh Ltd (Employer)

Kent County Council (Training Provider)

Weekly wage £161.25
37.5 hours per week Monday to Friday 9.00am – 5.00pm. Shifts TBC.
2 years (duration)
6 September 2021(start date)
Business administrator (apprenticeship standard)
26 August 2021 (application closing date)
Register interest

Job Description

You will be supporting all aspects of administration and will be required to answer both phone enquiries and manage responses to emails. You will be responsible for managing data and producing reports.


As part of the Thompson and Leigh team, you’ll be responsible for delivering efficient administration support and excellent customer service to both internal colleagues and suppliers as well as our customers.

We have busy offices and showrooms so you will be required to get involved in all aspects of administration to support the business.

Duties will include:

  • Order Processing
  • Managing a diary
  • Keeping customers up to date with the status/lead time of order
  • Co-ordinating deliveries with retail and trade customers
  • Providing follow up calls for quotes and orders
  • Answering phones
  • Resolving customer complaints and Issues
  • Arranging for spare parts to be sent to customers
  • Processing refunds that have been authorised
  • Keeping office clean and tidy
  • Updating social media platforms
  • Arranging goods to be returned to suppliers
  • End of day banking
  • Ordering and putting brochures away
  • Updating Pricing

Please note -

  • You may be required to provide cover for our Crayford showroom

Future Prospects

  • Potential for full time employment for the right candidate
  • Many employers retain apprentices in full/part time positions
  • The Qualifications you gain can also help you to get into higher education or other employment 
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
  • Once the Apprenticeship has been achieved you will have the skills, abilities and experience to update and enhance your CV, to make it attractive to potential employers

Reality Check


  • We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date

Reality Check

  • You will be responsible for your travel expenses to and from your place of work.  Therefore, you must have the means to get to your place of work on a daily basis whilst awaiting for your first wages to be paid

Travel Information

  • Bexleyheath Railway Station – Bus to the Broadway 7 Mins. Walk 16 mins

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:

Skills Required

  • Excellent communication and interpersonal skills
  • Excellent written and verbal communication skills
  • Problem solving skills
  • Microsoft Office skills

Qualities Required

  • Positive attitude with a strong work ethic
  • Driven and determined individual
  • Punctual
  • Enthusiastic
  • Well-organised
  • Excellent attention to detail
  • Well-spoken

Qualifications Required

  • GCSE grade minimum 4/C in English and maths - or equivalent qualifications

Training Provided

  • Level 3 Business Administrator Apprenticeship Standard
  • On the job training with the employer whilst working towards the Apprenticeship Standard
  • Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards
Register interest