Apprentice Business Administration Level 3 - Advanced (Level 3)

Medequip Assistive Technology Limited (Employer)

Paragon Training Academy Ltd (Training Provider)

Weekly wage £168.75
37.5 hours per week Monday to Friday 37.5 Hours Per Week shifts TBC
18 months (duration)
9 November 2020(start date)
Business Administrator (apprenticeship standard)
31 October 2020 (application closing date)
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Job Description

Administration & Resource Assistant Apprenticeship available now!


What will the Apprentice be overall responsible for?

  • Providing administrative and office support, including answering telephones, distribution of information, post, etc
  • To liaise with customers, their families, and third-party community services such as GPs, nurses, social workers, and voluntary groups in order to maintain the independence and well-being of the customer
  • To assist in the process of new referrals, assistive technology and make appointments
  • To ensure that new referrals are processed within the time-scales and to the standards required by our contract specification
  • Making appointments and arranging meetings and work for the staff
  • Handling client information in a sensitive and confidential manner
  • Preparing source documentation needed for new clients
  • Responding to routine queries and requests from Clients, managers, employees and colleagues
  • Liaise with Rawtenstall Office regarding the ordering of stationery, equipment and units regarding the client’s installation processes
  • Ensuring records are kept up to date
  • Developing and maintaining effective liaison with Rawtenstall Office to ensure they have up to date information
  • Meet and greet visitors to the Telecare Services Manager
  • Maintaining tidiness in the offices and ensuring records are secure, kept up to date and in an orderly fashion
  • To develop & maintain knowledge and expertise in this specialist function and demonstrate commitment to one’s own professional development
  • To observe and comply with Company procedures and policies including Financial Regulations, Equality and Diversity, and positively implement the Company’s customer care and complaints policy



Future Prospects

  • Permanent job role upon successful completion of the Apprenticeship programme.

Skills Required

  • Excellent telephone manner
  • Strong customer service focus over the various communication channels
  • Ability to work in a fast-paced environment
  • Dedicated to resolving problems and challenging situations
  • Ensure that communication via e-mail is timely and accurate
  • Supporting and working in a team
  • Be organised and maintain a calendar
  • Strong administrations skills
  • Excellent customer service skills
  • Excellent verbal and written communication

Qualities Required

  • Ability to remain calm, and to be able to maintain polite attitude when handling phone calls with sensitive or disturbed customers which may display various different emotions
  • Attention to detail
  • Ability to be flexible with working hours

Qualifications Required

  • Preferably maths & English GCSE or equivalent grade 4 or above (But not essential).

Training Provided


  • Paragon Skills is a leading national Apprenticeship training provider supporting over 4,000 learners through their training, and 1,500 organisations to consistently deliver high quality Apprenticeships across their businesses. Paragon Skills achieves some of the highest success and achievement rates in the industry. Its extensive experience across multiple specialisms has contributed to an overall achievement rate of 71.4% (2018/19) exceeding the national average of 65.6%, and an Ofsted Grade 2 Good rating.

On completion of this 12 month apprenticeship you will have achieved:

  • Business Administrator Level 3


Register interest