Suffolk County Council

Apprentice Assistant IT Systems Engineer - Advanced (Level 3)

Suffolk County Council (Employer)

Estio Training Limited (Training Provider)

Annual wage £19,264.00
37.0 hours per week Monday to Friday 7 hours 24 mins per day as average between 9am & 5pm
18 months (duration)
15 November 2022(start date)
Information communications technician (apprenticeship standard)
9 October 2022 (application closing date)
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Job Description

We are a busy team working with customers over the phone, by email and using remote support tools. We are looking for someone to develop their knowledge of technical support and IT Systems used across the organisation. You will be supported by our experienced colleagues. You will get a minimum of 6 hours per week set aside for learning


What will the apprentice be doing?

  • working in a busy IT environment to meet the needs of our customers
  • using our call logging system to prioritise your workload and respond to queries and incidents
  • setting up new, amending and deleting user accounts within software supported by the schools IT team
  • assisting the Systems Engineer with termly upgrades to the system used by Suffolk Schools
  • processing data from schools into one of our main CYP applications
  • assisting schools with statutory returns checking and maintaining the backup solution used by schools
  • liaising with third party suppliers to fix faults.

What training will the apprentice take and what qualification will the apprentice get at the end?

You will gain a level 3 qualification as an Information Communications Technician.

We will give you at least 6 hours per week for your learning and training which will be done either in the office or from home.

What is the expected career progression after this apprenticeship?

Please note there is no guarantee of a permanent position, however at the end of your contract you will have 3 months of priority access to our vacancies in order to support you to find employment.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Analytical skills, Logical, Team working

Qualifications Required

GCSE or equivalent Anything (Grade 4-9 or A*-C) Essential
GCSE or equivalent Anything (Grade 4-9 or A*-C) Essential
GCSE or equivalent Anything (Grade 4-9 or A*-C) Essential
GCSE or equivalent English (Grade 4-9 or A*-C) Essential
GCSE or equivalent maths (Grade 4-9 or A*-C) Essential
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