Associated Newspapers Limited

Apprentice Application Support Engineer - Higher (Level 4)

Associated Newspapers Limited (Employer)

Newham College of Further Education (Training Provider)

Annual wage £25,000.00
40.0 hours per week Monday to Friday shift work between 8-5, 9-6, or 10-7
24 weeks (duration)
12 September 2022(start date)
Applications support lead (apprenticeship standard)
31 August 2022 (application closing date)
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Job Description

You will be working closely with Editorial and Commercial teams to keep the MailOnline/Metro site updated. In addition, you will also be working with several technical teams to ensure the site and system remains operational 24x7.


What will the apprentice be doing?

  • Promptly responding to user queries via a variety of methods (tickets, E-mail, telephone)
  • Investigate and analyse application support incidents through to root cause
  • Action internal departments’ requests and changes
  • Working closely with in-house dev ops and development teams, alongside 3rd parties
  • Ensure applications achieve maximum uptime, availability and performance
  • Make configurations on the load balancers and on the websites’ content delivery network (Akamai) 
  • Management and creation of DNS records
  • Ownership of release and change process
  • Create and maintain documentation and diagrams
  • Extract information from the database (SQL)
  • Monitor and implement IT security policies
  • Create HTML/JavaScript snippets
  • Participation in the out-of-hours support rota
  • Making small modifications to Git repositories

What training will the apprentice take and what qualification will the apprentice get at the end?

This apprenticeship is delivered as a day release. 

  • Level 4 Application Support Lead
  • Behaviour, Skills and Knowledge

What is the expected career progression after this apprenticeship?

After successfully completing this apprenticeship there is an opportunity to progress to a Junior Application Support Engineer.

Reality Check

On call work during weekend per rota basis.

Skills Required

Communication skills, IT skills, Attention to detail, Problem solving skills, Analytical skills

Qualifications Required

GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential
AS Level or equivalent IT (Grade Level 3) Essential
BTEC or equivalent IT (Grade Level 3) Essential
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This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.