Responsibilities
This role provides the opportunity to work within the office environment and to gain an understanding of the business management side of Domiciliary Care. Whilst working in a supported learning environment to develop the skills and knowledge required to complete the industry related NVQ qualification.
This will be achieved through supporting the office team in several areas to ensure the smooth running of the Branch, to ensure that the Branch remains compliant in terms of Company policies and procedures and regulatory and contractual requirements surrounding the service provided.
Key Responsibilities:
Administration
- Taking client and carer enquiries over the telephone, and updating the system accordingly
- Recording and passing on messages in a timely manner both internally and to Care workers
- Filing and record keeping
- Typing of letters and emails
- Photocopying
- Scanning
- Updating notice boards
- Assist the team with the investigation of any complaints or concerns that are raised
To become familiar with the People Planner and Mobizio system software to enable client and carer records to be updated these may include:
- Holidays
- Cancelled/late calls
- Client compliments/complaints
- Live view
- Reconciliation
Recruitment
To Assist the Recruitment Officer in the recruitment of Carers for the Branch, these duties may include :
- Checking the system for booked interviews and prepare application packs in advance
- Carrying out interviews with applicants and sending paperwork over to the Recruitment Officer
- Carrying out induction with new starters ensuring they have their all required paperwork and equipment to start work
- Updating Trello
- Liaising with the Training Team to book candidates training
- Adding new carers to the system
- Applying for carer references, scanning carer ID and ensuring all relevant documentation is gathered and saved onto the system
- Advise payroll of new starters and send over Employment forms
Compliance
- Booking and cancelling reviews (under the direction of your line manager or other members of the compliance Manager)
- Collect relevant information for the compliance team (under the direction of your line manager or compliance Manager)
- Assist with any other tasks as requested by your line manager or Compliance Manager
Other Duties and expectations:
- Understand the service provision the Services that Fosse Healthcare Ltd Supply
- Always maintain confidentiality
- Demonstrate excellent customer service skills
- To ensure that the Health and Safety policies and rules around COVID-19 are understood and adhered to
Administration and policies
- To ensure that you contact the Branch Manager as soon as you are aware you are not able to attend work, or a personal situation has arisen which prevents you from working
- To submit holiday requests in line with contractual policies
Nature and Scope
The post holder is responsible for ensuring that they carry out the duties required of them by their Manager and Team and completes the work as required by the Training provider.
Future Prospects
- Progression within the Branch to more senior admin roles or other roles in the Branch office
Reality Check
- The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early
Skills Required
- IT literate
Qualities Required
- Attention to detail
- Enjoy working as part of a team
- Confident on the phone
Qualifications Required
N/A
Training Provided
- Business Administrator Apprenticeship L3 Functional Skills in maths and English
