Nottingham University Hospitals Nhs Trust

Apprentice Administration Assistant - Intermediate (Level 2)

Nottingham University Hospitals Nhs Trust (Employer)

Access Training (East Midlands) Ltd (Training Provider)

Weekly wage £181.00
37.5 hours per week Days and shifts TBC.
12 months (duration)
20 June 2022(start date)
Customer service practitioner (apprenticeship standard)
17 June 2022 (application closing date)
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Job Description

You will work alongside the team providing support in a range administration duties including audio typing, answering telephone enquiries, sorting post, electronic scanning of documents and updating records, as well as other general office duties.


You will be a conscientious and enthusiastic team player with good organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure. You will present a professional and polite attitude at all times.

Duties will include:

  • Answering the telephone
  • Transferring calls to relevant colleagues
  • Taking messages for colleagues and relaying them
  • Supporting callers with initial basic enquiries
  • Greeting visitors to the office
  • Scanning, copying, faxing, and filing
  • Providing clerical and administrative back up for the administrative and legal teams, and franking mail
  • Use and develop skills using Microsoft Office and NHS systems

Future Prospects

Possible progression for the right candidate.

Skills Required

  • Proficient typing skills
  • Ability to demonstrate basic numeracy and literacy skills
  • Good customer care skills
  • Basic skills in Microsoft Office
  • Good communication and telephone skills

Qualities Required

  • Ability to prioritise own workload
  • Ability to work under pressure
  • Able to communicate information using a variety of written and verbal communication skills
  • Able to minimise interpersonal conflict
  • Commitment to completing the apprenticeship training
  • Attention to detail
  • Understanding and respect of confidentiality in the workplace

Qualifications Required

4 GCSEs (or equivalent) including English and maths.

Training Provided

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths, and English (if required)
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