Apprentice Administration Assistant - Advanced (Level 3)


Victim Support

Training Provider:

The North Lancs. Training Group

Weekly wage £157.13
37.5 hours per week Monday - Friday, 09:00 - 17:00, with half an hour for lunch, 1 break in the morning and 1 in the afternoon.
duration: 18 months
start: 1 October 2020
Advanced (Level 3)
Business Administrator (apprenticeship standard)
30 September 2020 (application closing date)
Victim Support in Blackpool are looking to recruit an Apprentice Administration Assistant. Duties may include dealing with incoming and outgoing mail appropriately, providing admin support to the wider team and supporting with telephone and email queries.


Duties to include:

  • Utilising a bespoke case management system to input new referrals onto the computerised database ensuring all relevant information is recorded appropriately
  • Liaise with the police, primarily to gather further information 
  • Deal with incoming and outgoing mail appropriately including sending out security items
  • Support with telephone, email and general queries 
  • Provide administrative support to the wider team 
  • Assist and maintain manual and computerised records in accordance with relevant internal and external policies, procedures and legislation
  • Assist operational staff who deliver training (and other) events to produce course materials and with course management

Future Prospects

Progression into full-time employment. 

Reality Check

This post is subject to DBS vetting.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). 

For more information please visit:

Skills Required

  • Good communication  skills
  • Good customer service skills

Qualities Required

  • Keen and willing to learn
  • Able to plan, prioritise and organise workload 
  • Work well both independently and as part of the team
  • Punctual and reliable

Qualifications Required


Minimum of 5 GCSEs at grades C/4 or above (or equivalent) including English Language and Mathematics.

Training Provided

Level 3 Business Administrator apprenticeship standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Work-based learning
Register interest