Redbank Group Practice

Apprentice Administration Assistant


Redbank Group Practice

Training Provider:


Weekly wage £146.25
37.5 hours per week 5 days out of 7. Earliest start: 8:00am, latest finish: 6:30pm, 30 minutes lunch
duration: 18 months
start: 4 April 2020
Intermediate(level 2)
Business and Administration (apprenticeship standard)
26 March 2020 (application closing date)
Apprentice Administration Assistant based in Radcliffe, Greater Manchester.


Duties/responsibilities to include:

  • Booking of appointments with both the doctor and the nurse
  • Generating prescriptions from requests either over the phone or written and working with the prescription team
  • Scanning of patient records
  • Answering the telephone
  • Dealing with patients, both over the phone and face-to-face
  • General office duties
  • Secretarial duties
  • Workflow administration duties
  • Filing
  • Dealing with tasks generated by the doctor or nurse

Future Prospects

Progression into full time employment.

Skills Required

  • Must have good communication and customer service skills

Qualities Required

  • Able to deal with patients (understand need for empathy and confidentiality given the nature of the business)
  • IT literate
  • Keen and willing to learn
  • Punctual and reliable
  • Work well as part of a team and on own initiative
  • Excellent customer service and communication skills

Qualifications Required

No formal qualifications required.

Training Provided

Training to be provided

  • Level 2 NVQ in Business and Administration
  • Level 2 Technical Certificate
  • Level 1 Functional Skills in English and Maths (if required)
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)

Work based learning.

Apply now