Role and responsibilites to include (but will not be limited to) the following:
- Handling enquiries and helping customers on the phone
- Keeping records
- Resolving customer complaints
- Meeting customers face to face and establishing their needs
The qualifications and experience gained on this Apprenticeship will allow you to apply for further roles within this sector.
This role can be fast paced with the need to be flexible in your working hours.
- Ability to work as part of a team
- Excellent interpersonal skills
- Excellent communication skills
- Ability to prioritise tasks
- Excellent organisational skills
- Good problem solving
- Ability to use own initiative
- Flexible approach to work
- Well presented, polite and well spoken
Entry onto the apprenticeship is subject to a thorough initial assessment to establish course suitability. Ideally applicants should have at least 4 GCSEs including English and maths at grades 9-4/A*-C or equivalent for a Level 3 Apprenticeship and 9-3/A*-D or equivalent for a Level 2. Proof of qualifications will be required before you can be accepted onto the apprenticeship.
PLEASE NOTE: All applicants regardless of entry requirements will be emailed an Initial Assessment to complete as part of the recruitment procedure. This is an online assessment in English and maths and can be completed at your preferred location remotely. Currently, due to COVID19 we are not offering Initial Assessment appointments at either campus. Those without the stated entry requirements or awaiting GCSE/GCSE retake grades, will be offered further advice and guidance to support their application if required.
Qualification: Customer Service Practitioner Level 2 Standard College
Attendance: All assessment and training is undertaken in the workplace training for all job specific tasks will be given. In addition the apprentice will have the support and guidance of a qualified assessor from the college, who will make on-site visits every 6-8 weeks. There may be the occasional need to attend either the Ipswich or Rural Suffolk (Otley) campus for short training courses and tests.