Kuehne & Nagel Ltd

Air Logistics Operational Care Specialist Apprentice - Advanced (Level 3)

Kuehne & Nagel Ltd (Employer)

Sr Education (Training Provider)

Annual wage £15,500.00
37.5 hours per week Monday - Friday, 09:00 - 17.00
15 months (duration)
1 September 2022(start date)
Business administrator (apprenticeship standard)
31 July 2022 (application closing date)
Register interest

Job Description

We are currently recruiting for motivated and enthusiastic individuals to join our hugely successful international Operational Care teams in Heathrow as Air Logistics Business Admin Apprentices. This is an exciting opportunity to join one of the world’s leading logistics and freight forwarding companies.

Responsibilities

We are currently recruiting for motivated and enthusiastic individuals to join our hugely successful international Operational Care teams in Heathrow as Air Logistics Business Admin Apprentices. This is an exciting opportunity to join one of the world’s leading logistics and freight forwarding companies and will help you to gain an insight into the industry and help you to forge a career in a global organisation.

Your Role 

The Operational Care Specialist Apprentice will be part of a team within the Operational Care Centre (OCC), responsible for coordinating transport activities by: executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.). The role will involve dealing with a wide range of products to all reaches of the Globe! The Operational Care Specialist is responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers/partners and or via the KN gateways. All of these activities are to be performed in compliance with rules and regulations governing air transport.

Your Responsibilities 

Our Apprenticeship is a 24 month programme, combining practical on-the-job training with study towards the Business Administration Level 3 apprenticeship. You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.

  • Aligning with our Customer Care Teams and other Operational Care Teams to meet and exceed our Customer’s requirements 
  • Manage and complete operational tasks, including issuing International Transport Documentation and arranging domestic collections and deliveries
  • Monitor operational performance
  • Service Exception Recovery
  • Document management
  • Communicating with our internal Team, overseas offices and suppliers 

Future Prospects

  • There is a very high possibility to be able to grow within the company and unlimited progression

Skills Required

  • Excellent Customer Service skills
  • Have a strong attention to detail and accuracy
  • Strong communication and interpersonal skills
  • Cope with Change and embrace new technologies
  • Strong organisational skills with the ability to manage conflicting priorities

Qualities Required

  • Ability to work on own initiative and as part of a team
  • Very good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines
  • Perseverance and resistant to challenge
  • Cope with change and embrace new technologies, demonstrate change management mindset
  • Ability to communicate effectively with an approachable nature

Qualifications Required

  • Five GCSEs at grades 9-3 / A*-D (including maths & English)

Training Provided

  • You will be supported by tutors and assessors to achieve a level 3 Business Administrator Apprenticeship Standard
  • Functional Skills maths, English and ICT (if required)
  • Employment Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)
Register interest

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