Mediabase Direct Limited

Administrator Apprentice (Customer Support) - Advanced (Level 3)

Mediabase Direct Limited (Employer)

Peta Limited (Training Provider)

Annual wage £11,830.00
35.0 hours per week • Daily hours 09:30 - 17:30 flexible • 1 hour for lunch
15 months (duration)
15 November 2021(start date)
Business administrator (apprenticeship standard)
31 October 2021 (application closing date)
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Job Description

Due to rapid growth, MediaBase Direct are looking for a Administrator Apprentice (Customer Support) to assist the Accounts Department. The Apprentice will be working with existing clients through the use of excellent customer service and extensive product knowledge, supporting with data entry and account management.

Responsibilities

  • To liaise with the customers to assist with delivery of digital software and hardware products.
  • To assist with delivering customer order requests in a professional manner, and within the Service Level Agreements (SLAs), using existing processes.
  • To follow Standard Operating Procedures (SOPs) to ensure a consistent level of service delivery.
  • To assist with financial/billing aspects such as liaising with clients regarding payment of invoices.
  • To communicate effectively with clients to push additional services, warranties, and ongoing licenses.
  • To resolve customer queries and raise support tickets as necessary.
  • To assist the client services team with product testing, updates, and client delivery preparations.
  • Actively support, at all times, company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information.
  • Any other administrative duties as assigned, to assist the business in providing products and services.

Future Prospects

  • Potential future progression within company

Reality Check

  • Flexible working from home as a future possibility
  • 20 days holiday plus Bank Holidays

Skills Required

  • A passion for providing excellent Customer Service
  • Good analytical and problem-solving skills
  • Technical knowledge with an understanding of modern technology
  • Excellent telephone manner and confidence
  • Basic Microsoft Word, PowerPoint and Excel skills
  • A strong networker and confident relationship builder
  • Strong interpersonal and communication skills
  • Strong written and presentation skills
  • Self-motivated attitude and able to work towards strict deadlines

Qualities Required

  • Management, Marketing or Media related education preferred
  • Working knowledge of CRMs
  • Blogging, creative writing and content creation
  • Patient, friendly and bubbly personality 

 

Qualifications Required

  • GCSEs in maths and English with at least a grade C / 4 are required.

Training Provided

Training to be provided: Level 3 Business Administrator Apprenticeship Standard. You will complete a 15 month apprenticeship which includes 10 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

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