Bettamix Concrete Limited

Administration & Customer Service Assistant Apprentice - Intermediate (Level 2)

Bettamix Concrete Limited (Employer)

Bury College (Training Provider)

Weekly wage £172.00
40.0 hours per week Monday - Friday , 8.00am - 4.00pm.
16 months (duration)
7 June 2021(start date)
Customer service practitioner (apprenticeship standard)
28 May 2021 (application closing date)
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Job Description

Based in the Walmersley area of Bury, this is an opportunity to join a friendly team in a busy and varied administration & customer service support role.

Responsibilities

  • Speaking to customers over phone on a daily basis
  • Taking orders from customers and booking them onto the internal system
  • Checking stock to ensure customer orders can be fulfilled
  • Responding to email and social media enquiries
  • Liaising with drivers and customers regarding route planning
  • Confirming delivery times
  • General admin including filing, scanning, photocopying
  • Updating a variety of Excel spreadsheets as required
  • Assisting with the administration and monitoring of ISO accreditations relating to quality management, environment and health & safety
  • Learning about why we have these quality management systems and how they are monitored

Future Prospects

We are ideally looking for someone who would like to complete the apprenticeship and then progress into a permanent role with us.

Reality Check

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)

The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Must be comfortable to speak to customers over the phone
  • Well organised
  • Good attention to detail

Qualities Required

  • Confident on the phone
  • Positive attitude and willing to learn
  • Enjoys working as part of a team

Qualifications Required

  • English and Maths GCSE’s grade C/4 or equivalent
  • Basic computer skills
  • Knowledge of MS Word and Excel would be an advantage although full training will be provided

Training Provided

Customer Service Level 2 Apprenticeship Standard:

  • College attendance is not currently required for this apprenticeship but that may be subject to change in the future
Register interest

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