Administration Assistant Apprentice - Advanced (Level 3)

Avenue Surgery (Employer)

Paragon Training Academy Ltd (Training Provider)

Weekly wage £168.75
37.5 hours per week Monday to Friday, shifts TBC.
18 months (duration)
4 January 2021(start date)
Business Administrator (apprenticeship standard)
31 December 2020 (application closing date)
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Job Description

To provide clerical, administrative and data collection support to the practice including effective communication, projecting a positive and friendly image to all with whom they interact. This position is open to those who are looking to complete Level 3 Business and Administration.


Main Tasks and Responsibilities:

  • Scanning of all correspondence into patient electronic records and/or allocating to specific GP
  • Registering new patients / deducting patients leaving the practice and notifying other organisations of deceased patients
  • Returning information and records to PCSE
  • Retrieving and filing of Lloyd George notes
  • Read coding information into patient electronic records
  • Action tasks daily
  • Discuss any matters concerning patients with the allocated GP(s) as required
  • Extraction of necessary data from the clinical record when required
  • Opening post
  • Deal with queries for child immunisations, lists from child health authority, arranging appointments outside of usual Wednesday clinics and collecting information that is required for the administration of the immunisations
  • Securely handling baby discharge summaries until they have been registered and read code added accordingly
  • Dealing with returning of letters to organisations when a patient has left the practice
  • Clear through 111 emails and OOH contacts processing accordingly
  • Contact patients verbally and in writing to book appointments if required to do so. This will include Long term condition patients, to book appropriate appointments and deal with any enquiries
  • Input information supplied from breast screening programme into patient records following the correct procedure
  • Work with the practice team during the annual flu season and any other large seasonal programmes to ensure all patients data is accurately input into patient records
  • Be fully computer literate, able to use Microsoft packages, email and adapt to the Practice computer system, adhering to the practice computer security protocol

Future Prospects

Possibility to progress further, either by completing higher qualifications or gaining a permanent role.

Skills Required

  • Good communication skills
  • Computer literate

Qualities Required

  • Positive, friendly image

Qualifications Required


  • GCSE's passes are preferred but not essential as functional skills in maths and English will be completed

Training Provided

PARAGON SKILLS have the ENERGY & EXPERIENCE to give you the EDGE in kick starting your career. Our Learning and Development Coaches will deliver outstanding teaching and learning to help ENERGISE you to complete your apprenticeship training and leave you confident to EXECUTE tasks to the highest standard.

Paragon will provide the training for this apprenticeship within your company’s site therefore there is no need for you to attend an outside training facility at any time.

On completion of this apprenticeship you will receive:

  • Diploma Level 3 in Business and Administration
  • Functional Skills in maths, English & ICT Employment (if required)
  • Rights & Responsibilities
  • Personal Learning & Thinking Skills
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