What will the apprentice be doing?
The Administration Apprentice will primarily be dealing with telephone enquiries and referring them to the appropriate person, whilst ensuring that all communications with insurers or customers are accurately recorded on file, or electronically, as per the Firm’s usual procedures. Other duties will include:
- Inputting new business, amendments and renewals on the Acturis system to maintain accurate records
- Keeping hard-copy records on customer files where appropriate in accordance with the firm’s standard procedures
- Compiling documentation for clients policies to include wordings and certificates (exclusions, conditions etc)
- Liaising with Insurers, other company staff and Claims Handlers when appropriate
- Assisting customers with day to day general enquiries
- Providing general office administration and supporting the Accounts team
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Business Administrator Apprenticeship Standard. You will complete a 15 month apprenticeship which includes 10 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.
What is the expected career progression after this apprenticeship?
There is the intention for a full-time role to be offered to the suitable and successful candidate upon completion of the apprenticeship.
Reality CheckBenefits include: 20 days paid holiday and 8 statutory days holiday. Free off-road parking for staff. Walking distance from Train Station. Progression routes within the company for the right candidate. Further insurance exams and training offered to become Cert CII. Availability for further management or supervisory training courses if this is the desired path. Joining a growing company with proven track record of apprentice success. Friendly and supportive office with a family feel. Office pool table and table tennis table. We would encourage early submissions of applications, as these will be considered on receipt and suitable candidates invited for interview. We reserve the right to withdraw the advertisement early if the vacancy is filled before the closing date.
Skills RequiredCommunication skills, Organisation skills, Customer care skills, Initiative, Able to prioritise, Proactive, To liaise with colleagues, Good levels of English, Written communication skills, Confident, Telephone skills, Experience with MS Word, Experience with Outlook, Experience with Excel, Accurate data input skills, Polite, presentable & outgoing, Good interpersonal skills, Willing to develop knowledge
Qualifications RequiredGCSE or equivalent English (Grade A*-C/4-9 or level 2 equivalent) Essential
GCSE or equivalent Maths (Grade A*-C/4-9 or level 2 equivalent) Essential