Summerfield House

Administration Apprentice

Employer:

Summerfield House

Training Provider:

GP STRATEGIES TRAINING LIMITED

Weekly wage £117.00
30.0 hours per week Monday - Friday, shifts TBC.
duration: 18 months
start: 16 December 2019
Halifax
Advanced(level 3)
Business Administrator Level 3 (A level) (apprenticeship standard)
9 December 2019 (application closing date)
The successful candidate will work towards a Business Administration qualification whilst assisting with the administration and customer service duties within the main reception area of a Care Home in Halifax.

Responsibilities

Day to day duties will include:

  • Supporting our clients and family members with general enquiries
  • Meeting and greeting customers and clients - Attending to Customers / Visitors, assisting and directing the customer to the relevant person / department
  • Answering the telephone - Forwarding the call to the relevant department. Efficient message taking and emailing them to the relevant person/team
  • Date input, filing and auditing as required
  • Assisting with office duties - Sending out Brochure Packs and Logging the details on the system (excel spreadsheet) so that we can follow up the request
  • Compassion and empathy are required - As we deal with clients during the end of life phase

Future Prospects

The hourly rate may increase over the apprenticeship term, depending on performance. On completion of the 14-month apprenticeship program, depending on performance, you may be offered a full-time role.

Reality Check

This role is for 30 hours over 4 days - The rota is over 2 weeks and the hours of work are 8:30 until 16:30. This includes the working days of Monday, Tuesday, Thursday, Friday for 1 week and for the 2nd week the working days are Tuesday, Wednesday, Saturday, Sunday.

Skills Required

  • Great customer service skills
  • Microsoft Office knowledge
  • Email writing and typing skills
  • Great communication skills

Qualities Required

  • Bubbly and outgoing
  • Confidence
  • Trustworthy

Qualifications Required

  • GCSEs at grades C/4 or above (or equivalent) in maths and English
  • ICT qualification is preferable

Training Provided

Training to be provided

Leve 3 Business Administrator apprenticeship standard, which includes:

  • Level 1/2 functional skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apply now