1st Line Tech Support Apprentice - Advanced (Level 3)

Geex (Employer)

Intequal Limited (Training Provider)

Annual wage £12,500.00
37.5 hours per week Monday - Friday. Times TBC.
17 months (duration)
14 February 2022(start date)
Information communications technician (apprenticeship standard)
2 positions available
11 February 2022 (application closing date)
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Job Description

Do you have a keen interest in IT and great communication skills? Do you have a full driving licence?


We are looking to recruit a 1st Line Tech Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. 

As an Apprentice your main roles and responsibilities will include: 

  • Daily monitoring of the Autotask support call logging system
  • Logging of all support calls in the Autotask system
  • Providing 1st line technical support, responding to support queries to all customers
  • Maintain a high degree of customer service when responding to support issues
  • Take ownership of support issues and seek closure ensuring all relevant support procedures are followed
  • Escalation of more complex calls to the relevant support team member
  • Installation configuration and deployment of new and existing hardware in line with defined procedures
  • Installation configuration and deployment of new and existing software in line with defined procedures

Future Prospects

A permanent position is available on completion of the apprenticeship.

Skills Required

  • You will be highly organized with excellent communication skills
  • You will be willing to work hard and eager to learn
  • You will be adaptable with the ability to multitask
  • You will have superb IT skills and a base knowledge of hardware & software 
  • A driving licence is required 

Qualities Required

  • The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology
  • The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions

Qualifications Required

To be considered for this role, you must have a C/4 grade in both GCSE maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT. 

Training Provided

  • Level 3 Information Communications Technician Apprenticeship Standard
  • Functional Skills in maths and English if required

Core Modules
The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician.

The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

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