1st Line IT Support Apprentice - Advanced (Level 3)

Rockar Ltd (Employer)

QA Apprenticeships (Training Provider)

Annual wage £15,000.00
40.0 hours per week Monday to Friday, 9am - 6pm. Includes 1-hour unpaid lunch
15 months (duration)
22 March 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
9 March 2021 (application closing date)
Register interest

Job Description

Currently, we have a position available for a 1st Line Support apprentice. The role will initially be for 15 months but may possibly continue to a permanent role. During this time, you will receive classroom-based training as well as on the job training.


Your day-to-day role will involve administering the desktops, laptops, printers, networking, iPhones, and generally helping.

Main role / Responsibilities: [will include but not be limited to]:

•    Installing software onto computers
•    Installation of computer equipment
•    Resolving people’s issues with their computers
•    Being focused / someone that sees things through

Future Prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Reality Check

Important Information: 
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

Skills Required

  • Apple Mac and OSX
  • Apple iOS
  • Microsoft Windows
  • Microsoft Office
  • General TCP networking

Non-technical qualities that we are looking for

  • Ability to communicate at all levels with diplomacy and discretion
  • Able to provide excellent customer service
  • Work as part of a team
  • Methodical and highly organised approach to work

Qualities Required

  • A passion for a career in IT
  • Knowledge of how computers work, gained through school or self-learning
  • Passionate about computers

Qualifications Required

A minimum of 5 GCSE or equivalent A-C' 9/4 including English and maths. 

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Register interest