Your day-to-day role will involve administering the desktops, laptops, printers, networking, iPhones, and generally helping.
Main role / Responsibilities: [will include but not be limited to]:
• Installing software onto computers
• Installation of computer equipment
• Resolving people’s issues with their computers
• Being focused / someone that sees things through
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
- Apple Mac and OSX
- Apple iOS
- Microsoft Windows
- Microsoft Office
- General TCP networking
Non-technical qualities that we are looking for
- Ability to communicate at all levels with diplomacy and discretion
- Able to provide excellent customer service
- Work as part of a team
- Methodical and highly organised approach to work
- A passion for a career in IT
- Knowledge of how computers work, gained through school or self-learning
- Passionate about computers
A minimum of 5 GCSE or equivalent A-C' 9/4 including English and maths.
- Level 3 Infrastructure Technician Standard
- Functional Skills in maths and English if required
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.